Portfolio · 2026
Available for work
Rami Al Kanon
IT Support Technician · Network & Systems Engineering
Network Systems Engineering student with hands-on experience in IT support, server administration and application performance management. Skilled in diagnosing technical issues, analysing incident patterns, and maintaining secure, stable systems.
Based in
Durham, United Kingdom
Currently
IT Support Technician, Admiral Slots
Focus
Network · Systems · Security
Experience
-
IT Support Technician
Admiral Slots- Provide first, second and third-line IT support, diagnosing and resolving hardware, software, network and system-related issues.
- Use ManageEngine to manage company computers, monitor endpoints, troubleshoot devices and remotely access computers to diagnose and resolve technical issues.
- Use Active Directory to manage user accounts, including resetting passwords, unlocking accounts and assigning users to appropriate security and access groups.
- Troubleshoot and resolve complex technical incidents, escalating issues where required.
- Worked as part of a team using Barracuda Firewall Admin to create and deploy a new firewall service across approximately 300 venue appliances, assisting with the rollout of configuration updates.
- Attended venues with connectivity issues, replacing ADSL routers with an outdoor 4G router at one site and a fibre router at another, restoring and improving connectivity.
- Investigate recurring technical issues and perform root-cause analysis to identify appropriate resolutions.
- Document incidents, troubleshooting steps and resolutions in accordance with IT service management processes.
-
Owner & Server Administrator
FiveM — GTA Roleplay Server- Built and configured a FiveM roleplay server from the ground up, achieving nearly 99% uptime through proactive monitoring, updates and system optimisation.
- Implemented cybersecurity measures to prevent cheating, exploits and unauthorized modifications, reducing incidents to near zero.
- Protected against DDoS attacks by applying preventive safeguards and maintaining stable performance during high-traffic events.
- Managed a Discord community of 200+ members, leading moderation, rule enforcement and conflict resolution to maintain a safe and inclusive environment.
- Oversaw all aspects of technical setup, security and community management, developing practical experience in server administration, troubleshooting and leadership.
-
Junior Data Analyst (Placement)
Durham County Council- Supported IT teams with hardware/software troubleshooting, including Wi-Fi and printer connectivity issues.
- Used SQL to manage and migrate datasets, improving data consistency and process efficiency.
- Enhanced digital records management and collaborated with technical teams on system troubleshooting and optimisation.
-
Shift Manager / Delivery Driver
Domino's Pizza UK & Ireland Ltd- Managed shift operations delegated technical and administrative tasks and maintained POS system reliability.
- Provided first-line troubleshooting for minor IT issues and network connectivity.
- Delivered excellent customer service while managing time-critical operations.
-
Door Supervisor
Durham Security Group Ltd- Ensured venue safety, maintained professional communication and handled incidents calmly and effectively.
Education
2024 — 2025
BSc Network Systems Engineering
University of Sunderland
Modules
Advanced Cyber Security · IT Service Management · Telecommunications · Product Development · Advanced Routing
2022 — 2024
HNC and HND Computing (Merit)
Sunderland College
2019 — 2021
Cambridge Technical Diploma ICT
East Durham College
Levels2 & 3
—
GCSE Maths & English
East Durham College
Certifications
✦
Microsoft Certified: Azure AZ900
Jul 2025
✦
Network Technician Career Path
Aug 2025
✦
Ethical Hacker
Aug 2025
Skills
Networking & Infrastructure
11
LAN/WAN
VLANs
IP Addressing
DHCP
DNS
OSPF
Cisco Packet Tracer
Barracuda Firewall Admin
ADSL
Fibre Broadband
4G Networking
System Administration
04
Windows Server
Active Directory
Endpoint Management
Azure Fundamentals
IT Support & Endpoints
07
ManageEngine
Remote Desktop Support
User Account Administration
Password Resets
Account Unlocks
Group Management
Endpoint Troubleshooting
Monitoring & Troubleshooting
03
Network Monitoring (NMS)
Incident Response
Root Cause Analysis
Cybersecurity
05
Threat Analysis
DDoS Mitigation
Exploit Prevention
ITIL Framework
Vulnerability Assessment
Programming & Databases
04
SQL
Python
HTML
CSS (Basic)
Soft Skills
05
Communication
Time Management
Fault Finding
Team Collaboration
Customer Service
05 · Contact
Let's start a conversation.
Open to IT support, network engineering and systems administration roles. I typically respond within a day.